The My Orders page suggested that everything would be delivered "by" 14:30.Because it's a high value item, Amazon sent me an email noting that I needed to provide a one-time code to the driver on receipt.Two sets of packages were dispatched: the Xbox in one, the rest of the stuff in another, being carried by Amazon Logistics.On Nov 1, I ordered an Xbox Series X bundle, along with an additional controller (and charging pack) for delivery the next day (because, you know, Amazon Prime).All the same, for ease of navigation, here's a table of contents:īefore writing about the broader issues that I think Amazon have, I'll lay out the course of events: This has turned into quite a long post, although hopefully it's relatively easy to read through. With the benefit of hindsight and a bit of searching online, it seems that this is something that others have been experiencing too, so I thought that it might be helpful to post about our experience (so far) as well as what I think that the underlying issues at Amazon actually are. Despite initially accepting that there was an issue with the delivery, Amazon have not issued a refund and have even contested credit card charge-backs. We experienced an issue with a high-value item not being delivered and, since that, have been left stuck in a state of financial limbo. ![]() In November, though, my opinion of Amazon changed pretty significantly. Over the course of that time, there's inevitably been the odd issue with ordered items, but they were all resolved quickly and easily via the customer-service text chat (although finding that chat can be a bit of a pain).Įven as recently as a couple of months ago, if asked about Amazon and Amazon Prime, I'd have said that it's generally been a fairly positive experience. ![]() Even our TV and some of our kitchen appliances were originally bought using Amazon Prime. ![]() Amazon has been our retailer of first-resort for years: ordering using Amazon Prime is quick, convenient and (on average) tends to have lower prices.
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